Customer Service
Comments and suggestions help us to create an online shopping experience that is interesting, diverse, easy to use, informative and fun to shop at.
Please feel free to contact us with questions, comments or suggestions regarding any aspect our website or merchandise. If you wish to check the status of your order, email or call us at 518.623.3679. Please leave a message with your name, area code and phone number, and a customer service representative will return your call.
Use our secure online system to place credit card orders. We accept Visa, Mastercard, American Express and Discover cards. Our secure transactions are powered by Stripe. Click here to learn more.
In stock items will be billed to your credit card when shipped. Items that must go to production will be billed when ordered and may take 3-4 weeks depending on the item.
We also accept checks and money orders. Please visit our Mail Orders page for instructions.
If you would like to order a greater quantity than is currently available for a particular item, we can special order for you as long as the product is available from the manufacturer. Please email us or call us at 518.623.3679.
We promise to treat you, as a customer, the way we would expect to be treated. To us that means courteously, promptly and respectfully.
Thank you for doing business with us! :)